Freeshipping Worldwide

Refund and Exchange Information

Return and Refund Policy

The Ribbony (“we” and “us”) is the operator of (https://www.theribbony.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

Customers may apply for a return or exchange within 30 days of receiving the product(s). Refunds will be made by the same method you used to pay.

Sale and promotional items are excluded and remain subject to our standard return/exchange policy.

CANCELLATION

We accept order cancellations before product processing. If the order is canceled by that time, you will get a full refund.

If the product has already been shipped out, we will, unfortunately, be unable to cancel the order.

RETURN/EXCHANGE CONDITIONS

  • We do not accept returns or provide refunds for items due to size issues.
  • All items must be returned in their original selling condition, without having been worn, washed, or altered, and with all their tags still attached.
  • All items must be returned with their original boxes.
  • All items must be returned in one package.
  • Return/Exchange shipments must be made using the same service as the original delivery.
  • We can only accept returns/exchanges from the country to which an order was originally shipped. For example, orders delivered to the US must be returned from the US.
  • Customized items cannot be returned.
  • The return/exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).
  • For hygiene reasons, underwear briefs, certain jewelry, make-up, and skincare products cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact.
  • Returns sent without our prior approval will not be accepted and may not be refunded.
  • You are responsible for any return shipping costs unless the item is damaged or incorrect. If the item is damaged or incorrect, please pay the shipping costs, and then we will reimburse you for these costs once we receive the item. We apologize for any inconvenience this may cause you.
  • If you received a damaged or defective item, please email us a photo of the item(s) at info@theribbony.com so we may verify the damage.
  • If you received an incorrect item, please provide a photo of the item(s) incorrectly received. We recommend referring to your confirmation email to confirm that the item received does not match what was ordered.
  • If an incorrect item or size was received, please be sure to correctly indicate this in the form where required instead of in the notes section so your request can be efficiently and correctly processed.
  • The Ribbony only accepts unused items with all tags or labels still attached. Returns sent in used or worn conditions will not be accepted and may not be refunded.

HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?

Step 1: Please get in touch with our Customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in the transparent envelope and attach it to the package without closing it. These documents are required for customs, so please be sure to complete all 3 copies.

Step 4: Turn the package over to the courier. After the courier has checked the return shipment, please close the package securely.

REFUND

In case of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded by The Ribbony in case of returns.

Once your package reaches us, please allow 30 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. After the return is accepted, you will get a refund within 3-5 working days, and you will receive a confirmation email.

We do not bear the round-trip shipping.

If an item in your order was damaged in transit, please send us an email at info@theribbony.com with your order number, full name, and an image of the damaged item and we’ll be happy to help you!

RETURN/EXCHANGE ADDRESS

Please contact customer service by email to obtain the return address.

We’re available to support you via:

Email: info@theribbony.com

We strive to respond to your questions within 24 hours.