Shipping Information

 

We strongly believe in "quality made affordable", and it's reflected in every step of our manufacturing and shipping process. After passing a thorough internal quality control check, our products are shipped out from our factories in Vietnam, China, and the Philippines. We always back our quality 100% and believe you will fall in love with your The Ribbony products!

*Please note that due to the COVID-19 pandemic, shipping may take longer than estimated. If you have any questions, please give us a shout at info@theribbony.com. Our customer service team will do all they can to help you!

Please also note that it may take up to 24 hours for your tracking link to update. If you did not receive a shipping confirmation or you have any questions about your order, send us an email at info@theribbony.com.

 

Countries & Charges

• Our order processing and shipping procedures are split into two steps.

Order Processing: This is when we prepare your order for shipment. This entails checking the stock of your order, in some cases securing more stock, and ends with a thorough product quality inspection check.

Shipping: This is when your order leaves our warehouse and heads to you! Shipping time can vary depending on your location and shipping method.

• See below for more details on some of the main countries we ship to!

This information is estimated based on data accumulated from past orders.

 

Currency

TheRibbony.com prices can be displayed in a variety of currencies, but all orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency. Non-US Dollar order totals shown during checkout are only estimates of the final amount based on recent currency conversion rates and exclude taxes, duties, levies or tariffs that may be imposed. If items are returned, a refund will be credited back in US Dollars at the current exchange rate.

 

Shipping and Customs FAQ

• What if I need to change my order?

Reach out to our customer service team at info@theribbony.com and we’ll see what we can do! Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues.

• Are Taxes and Customs Duties included in the checkout?

Taxes and customs duties are not included in checkout. When the package arrives in your country, the delivery company will contact you in regard to the amount of taxes/duty you will be responsible for.

• My product was lost in transit. What should I do?

We're so sorry to hear that! Reach out to our customer service team at info@theribbony.com and we'll try to locate it for you. Please note: we are not responsible for items lost in transit, but we’re happy to help you look for your package.

• I accidentally shipped my order to the wrong address - What should I do?

If you notice that your order is going to the wrong address after it has shipped, and is being shipped via UPS, we recommend logging into UPS and re-routing the shipment via their portal. This is the best way to guarantee the shipment gets to the proper address. If that is not an option, give us a shout at info@theribbony.com and our customer service team will do what they can to help. Please note: we can't always correct user errors made at checkout, but we will do all we can to rectify any issues!